Icon Remains in Control Panel After Removing CSNW or GSNW

ID: Q224365

The information in this article applies to:

Microsoft Windows 2000 Advanced Server
Microsoft Windows 2000 Datacenter Server
Microsoft Windows 2000 Professional
Microsoft Windows 2000 Server

SYMPTOMS

After you uninstall Gateway Services for NetWare (GSNW) or Client Services for NetWare (CSNW), the GSNW or CSNW icon remains in Control Panel, but nothing happens when you double-click it.

CAUSE

The Nwc.cpl file may not be removed when you uninstall GSNW or CSNW. If you attempt to remove the Nwc.cpl manually, the Windows File Protection (WFP) feature restores it.

RESOLUTION

Although the GSNW or CSNW icon remains in Control Panel, you cannot use it if GSNW or CNSW is not installed. The tool becomes operational again if you reinstall GSNW or CSNW.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words:

Keywords : kbtool kbui
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb