Error Messages with Communicator 4.04 After Windows 2000 Upgrade

ID: Q226042

The information in this article applies to:

Microsoft Windows 2000 Advanced Server
Microsoft Windows 2000 Datacenter Server
Microsoft Windows 2000 Professional
Microsoft Windows 2000 Server

SYMPTOMS

After you upgrade a computer running Microsoft Windows NT 3.51 with Netscape Communicator version 4.04 installed to Windows 2000, you may receive any of the following error messages:

NETSCAPE caused an access violation in OLETHK32.DLL at 0x778756b4.
Click on CLOSE to terminate the application.
Click on IGNORE to continue, you should save your work in a new file.

NETSCAPE caused a General Protection Fault in module PRI1640.DLL at 001:18E2

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

MORE INFORMATION

You may want to contact Netscape Technical Support for further information regarding Netscape software. You can contact Netscape Technical Support at (650) 254-1900, or visit the following Netscape Web site:

http://help.netscape.com

The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words:

Keywords : kb3rdparty kberrmsg
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb