Error Code "(0x4, 0x1, 0, 0)" During Windows 2000 Setup

• Microsoft Windows 2000 Advanced Server
• Microsoft Windows 2000 Datacenter Server
• Microsoft Windows 2000 Professional
• Microsoft Windows 2000 Server

SYMPTOMS

When you start Setup, you may receive the following error message:

Setup has encountered a fatal error that prevents it from continuing.

Contact your product support representative for assistance. The following status will assist them in diagnosing the problem.

(0x4, 0x1, 0, 0)

Setup cannot continue. Power down or reboot your computer now.

CAUSE

This behavior can occur if the drives on your computer are damaged or not operating properly, so that Setup cannot properly or reliably enumerate all the drives in the computer.

RESOLUTION

To help determine which drive is causing the problem:

1. Remove all drives from the computer that are not necessary during Windows 2000 installation except for the boot and system drive(s).



2. On a single-drive computer, use a different drive or check the hardware jumper settings, BIOS settings, cabling, and termination, and then run Setup again. For information about these hardware-related tasks, please consult your computer's documentation.



3. If the drive is new (never formatted), try low-level formatting it, and then use the MS-DOS or Windows Fdisk tool to partition the drive before running Setup. You can delete and re-create partitions if you want when Setup proceeds.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

MORE INFORMATION

Although this error code is not usually associated with a boot-sector virus, you may want to view the following article in the Microsoft Knowledge Base:

Q122926 Troubleshooting STOP: 0x0000007B or "0x4,0,0,0" Error

Additional query words: 0x4,1,0,0

Keywords : kberrmsg kbhw kbsetup
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb