Compaq Keyboard Controls Do Not Work After Upgrade

ID: Q227375

The information in this article applies to:

Microsoft Windows 2000 Server
Microsoft Windows 2000 Advanced Server
Microsoft Windows 2000 Datacenter Server
Microsoft Windows 2000 Professional

SYMPTOMS

After you install Windows 2000 on your Compaq Presario-based computer, the keyboard controls for sound, CD-ROM, and instant Internet access do not function.

CAUSE

This issue occurs because Compaq uses a custom keyboard and keyboard driver software to provide enhanced functionality with Compaq Presario keyboards. Because Windows 2000 does not natively support this enhanced functionality, Setup detects the keyboard as a standard keyboard and installs a standard keyboard driver.

RESOLUTION

To resolve this issue, contact Compaq to inquire about the availability of a fix for this issue.

STATUS

This behavior is by design.

Additional query words:

Keywords : kbhw kbEnableSight kbEnableMove kbEnableLearn
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb