Syscred.exe Tool Does Not Function After Windows 2000 Upgrade

• Microsoft Windows 2000 Advanced Server
• Microsoft Windows 2000 Datacenter Server
• Microsoft Windows 2000 Professional
• Microsoft Windows 2000 Server

SYMPTOMS

After you upgrade your Packard Bell from Microsoft Windows 98 to Windows 2000, you may receive the following error message when you run the Packard Bell System Credentials (Syscred.exe) tool:

Something attempted to directly access the hard drive which causes the application to function incorrectly.

CAUSE

The Syscred.exe tool is attempting to gain direct access to the computer's hardware to display information about the computer. Windows 2000 does not provide support for programs that query the computer's hardware directly.

RESOLUTION

To work around this issue, you can run the System Properties tool to display or change information regarding the hardware installed on your computer. To use this tool, follow these steps:

1. Click Start, point to Settings, click Control Panel, and the double-click System.



2. On the Hardware tab, click Device Manager.

STATUS

This behavior is by design.

MORE INFORMATION

You may want to contact Packard Bell Technical Support for information about the Syscred.exe tool or visit the following Packard Bell Web site:

http://support.packardbell.com

Additional query words:

Keywords : kb3rdparty kbdisplay kberrmsg kbhw kbtool winnt
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb