"Fax and Printer Rendering System Could Not Be Added" Entry in Setuperr.log File

ID: Q227411


The information in this article applies to:
  • Microsoft Windows 2000 Professional
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Datacenter Server
  • Microsoft Windows 2000 Server


SYMPTOMS

When you view the Windows 2000 Setup error log (Setuperr.log) file after an upgrade from Microsoft Windows 95 or Microsoft Windows 98, you may see the following entries:

Error: Printer Microsoft Fax could not be added. No printers were found.
Error: Printer Rendering Subsystem could not be added. No printers were found.


CAUSE

This issue can occur if you do not have a modem installed, or if your modem is not properly detected.


RESOLUTION

To resolve this issue, install a Windows 2000-compatible modem. If you have a modem installed, and it is not properly detected, contact the modem's manufacturer to inquire about the availability of a fix for this issue.


STATUS

This behavior is by design.


MORE INFORMATION

During the installation or upgrade process, Windows 2000 Setup tries to install fax support. If you do not have a modem installed, or your modem is not detected properly, Setup adds the appropriate entries to the Setuperr.log file. This message only applies to installation of the Fax subsystem; it has nothing to do with any printer you may have installed.

Additional query words:

Keywords : kbhw kbsetup
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb


Last Reviewed: December 29, 1999
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