Matrox PowerDesk Tools Unavailable after Windows 2000 Upgrade

• Microsoft Windows 2000 Advanced Server
• Microsoft Windows 2000 Datacenter Server
• Microsoft Windows 2000 Professional
• Microsoft Windows 2000 Server

SYMPTOMS

After you upgrade your Microsoft Windows NT-based computer using a Matrox video adapter to Windows 2000, the Matrox QuickDesk and PowerDesk utilities no longer function properly.

CAUSE

This issue occurs because the Matrox video adapter tools for Windows NT 4.0 are incompatible with Windows 2000.

RESOLUTION

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys and Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it. If you are running Windows NT, you should also update your Emergency Repair Disk (ERD).
To resolve this issue, contact Matrox to inquire about the availability of a fix for this issue at (514) 685-0270, or visit their Web site:

www.matrox.com

1. Use Registry Editor to locate the following registry key:

   HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run

   Delete the following values:
   
   MGA QuickDesk = "C:\Program Files\MGA NT
   PowerDesk\QDesk\MGAQDESK.EXE"
   MGA Hook = "C:\WINNT\System32\MGAHOOK.EXE"
   
   Quit Registry Editor.



2. Click Start, point to Settings, click Control Panel, and then double-click Services.



3. Double-click the MGACTRL service.



4. Under Startup Type, click Disabled, click OK, and then click Close.



5. Restart the computer.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

MORE INFORMATION

The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.


The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

Additional query words:

Keywords : kb3rdparty kbhw kbtool
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb