DHCP Assigned Addresses Cause 3COM OfficeConnect Router to Reset

ID: Q228258

The information in this article applies to:

Microsoft Windows 2000 Advanced Server
Microsoft Windows 2000 Datacenter Server
Microsoft Windows 2000 Professional

SYMPTOMS

When you try to use any of the following 3COM products, the device may display a reset or the network interface may show transmission in only one direction:

OfficeConnect ISDN LAN Modem (3C891 S/T-interface)

OfficeConnect ISDN LAN Modem (3C892 U-interface)

OfficeConnect 56K LAN Modem (3C886)

CAUSE

This issue can occur if Windows 2000 is using a DHCP assigned address on a network interface. The firmware for the 3COM devices listed earlier in this article causes the reset when working with DHCP assigned addresses and Windows 2000.

RESOLUTION

To resolve this issue, obtain the latest firmware revision for your device from 3COM. For information about how to do so, view the following 3COM Web site:

http://www.remoteaccess.3com.com/support/docs/lanmodem/welcome.html

The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

NOTE: The firmware must be the following revisions or later:

OfficeConnect ISDN LAN Modem (3C891 S/T-interface) version 6.1.0

OfficeConnect ISDN LAN Modem (3C892 U-interface) version 5.2.0

OfficeConnect 56K LAN Modem (3C886) version 7.1.0

MORE INFORMATION

The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words:

Keywords : kbhw kbnetwork
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb