Modems May Not Be Detected with ASUS Motherboards

ID: Q228428

The information in this article applies to:

Microsoft Windows 2000 Advanced Server
Microsoft Windows 2000 Datacenter Server
Microsoft Windows 2000 Professional
Microsoft Windows 2000 Server

SYMPTOMS

When you attempt to install a modem on a computer that contains an ASUS motherboard, the modem may not be detected. If the modem is not detected, you are prompted to manually install the modem. After you choose the modem from the list, there are no COM ports listed.

CAUSE

This behavior occurs because the firmware on the ASUS motherboard needs to be updated.

RESOLUTION

To resolve this issue, contact ASUS to obtain the latest firmware revision for your motherboard. Please refer to the following ASUS Web site:

http://www.asus.com

The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words:

Keywords : kbhw kbsetup
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb