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SYMPTOMSWhen you are installing Windows 2000, Setup may lose access to the CD-ROM drive after copying files and restarting. When this occurs, you receive the following error message: If you click Cancel, you receive the following message: If you click OK to view the Setup log, it contains the following message:
CAUSEThis behavior occurs when Windows 2000 GUI-mode Setup looks for but does not detect the CD-ROM drive. This is usually associated with out-of-date firmware on the CD-ROM drive, or if the CD-ROM drive is incompatible with Windows 2000. RESOLUTIONContact the manufacturer of the CD-ROM drive for a firmware update, or replace the unit with one that is listed on the Windows 2000 Hardware Compatibility List. WORKAROUNDUse a Microsoft Windows 95 or Microsoft Windows 98 Startup disk with CD-ROM drive support to copy the I386 folder from the Windows 2000 CD-ROM to the hard disk. Then, run Winnt.exe from the copied folder to install Windows 2000. MORE INFORMATIONNote that this behavior can also be caused by a simple timing issue, where the CD-ROM does not respond quickly enough during initial detection. If this is the case, turn your computer off and then back on, and let Setup restart. The CD-ROM drive may then be detected, allowing Setup to continue. Additional query words:
Keywords : kberrmsg kbhw kbsetup |
Last Reviewed: December 29, 1999 © 2000 Microsoft Corporation. All rights reserved. Terms of Use. |