"Account Disabled" Error Message If Smart Card Logon Is Required

• Microsoft Windows 2000 Server
• Microsoft Windows 2000 Datacenter Server
• Microsoft Windows 2000 Advanced Server
• Microsoft Windows 2000 Professional

SYMPTOMS

When you attempt to log on with a password, you may receive the following error message:

Your account has been disabled. Please see your system administrator.

CAUSE

This behavior can occur if your account is configured to allow only smart card logons but you attempt to log on with a password.

Each user account object contains a "User must logon using a smart card" option. If this option is selected and you attempt to log on without using a smart card, you receive the error message listed above, even though your account is not actually disabled.

RESOLUTION

You cannot log on without using a smart card until your administrator removes this restriction from your user account.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

MORE INFORMATION

Because of certain protocol limitations, a more accurate error message (such as "Smart card is required") cannot be returned to the client. Instead, an error message indicating that the account is disabled is displayed. In environments in which smart cards are used, verify that this option has not been enabled, or that the smart card is being used to log on.

Additional query words:

Keywords : kbenv kberrmsg ntsecurity
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb