Cannot Upgrade from Windows 95 with Norton Your Eyes Only Installed

• Microsoft Windows 2000 Professional

SYMPTOMS

When you attempt to upgrade from Microsoft Windows 95 to Windows 2000 Professional on a computer with Norton Your Eyes Only version 1.0 installed, Setup may stop after the first (pre-copy) phase. After the computer restarts, you are prompted to log on by the Your Eyes Only "Boot Lock" mechanism. When you log on, you may see a black screen with a "@" symbol (or "at" sign) at the bottom of the screen.

CAUSE

Upgrades of Windows 95 with Norton Your Eyes Only installed are not supported. When later versions of Your Eyes Only are detected, Windows 2000 Setup is blocked. However, upgrades over version 1.0 of Norton Your Eyes Only are not blocked.

RESOLUTION

Start your computer with the Norton Boot Lock disk (version 4.02) created during Your Eyes Only Installation, and uninstall Your Eyes Only. Then, start Windows 95 and completely uninstall Your Eyes Only before upgrading to Windows 2000.

STATUS

Microsoft has confirmed this to be a bug in the Microsoft products listed at the beginning of this article.

MORE INFORMATION

The hard disk should be recoverable using the Norton Boot Lock disk created during Your Eyes Only installation. If you do not have the Norton Boot Lock disk, please contact Symantec for information about how to remove Your Eyes Only.

The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words:

Keywords : kb3rdparty kbsetup
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb