Paper Tray Change Not Reflected in Hewlett-Packard 8000 Printer

ID: Q232013

The information in this article applies to:

Microsoft Windows 2000 Advanced Server
Microsoft Windows 2000 Datacenter Server
Microsoft Windows 2000 Professional
Microsoft Windows 2000 Server

SYMPTOMS

After you change the paper source for your Hewlett-Packard (HP) 8000 printer, the paper source change may not occur, and paper may come from a paper tray other than the one you specify when you print.

CAUSE

This issue can occur because the HP 8000 firmware is designed to determine the correct paper tray based on the paper size required for the print job, and this may override any settings you make for the paper trays.

RESOLUTION

To work around this issue, select the paper size (media) for your print job instead of changing the paper tray.

STATUS

This behavior is by design.

Additional query words: 2000

Keywords : kbprint kbui
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb