Cannot Install Windows 2000 with Toshiba System Configuration Interface Driver

• Microsoft Windows 2000 Advanced Server
• Microsoft Windows 2000 Professional
• Microsoft Windows 2000 Server

SYMPTOMS

When you attempt to upgrade from Microsoft Windows NT 4.0 to Windows 2000 on a Toshiba laptop computer, Setup may not continue beyond the Compatibility report. The Compatibility report contains a listing of hardware and software that may not be supported in Windows 2000. The Toshiba System Configuration Interface Driver has a red "X" beside it, indicating that the service must be stopped to continue Setup.

CAUSE

The Toshiba System Configuration Interface Driver causes problems with Windows 2000 after Setup is finished. This service must be disabled before Windows 2000 Setup can continue.

RESOLUTION

To work around this issue:

1. Click Start, point to Settings, click Control Panel, and then double-click Devices.



2. Click the SCIDRV driver.



3. Click Stop to stop the service.



4. Click Startup, click Disabled so that this service does not get started, and then click OK.



5. Run Windows 2000 Setup again.

STATUS

Microsoft has confirmed that this behavior is not caused by a problem in Windows 2000, but may be caused by design changes in Windows 2000. For more information about resolving this issue, contact the program's manufacturer.

MORE INFORMATION

On the Compatibility report, there is an option to view more information. If you click this option, the following information is displayed:

Toshiba System Configuration Interface drivers are not compatible with Windows 2000. Therefore, this software must be uninstalled prior to upgrading to Windows 2000.

Toshiba's Web site is at http://www.toshiba.com/

Additional query words:

Keywords : kbhw kbsetup
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb