Stop Error Message: This Driver May Be at Fault NWRDR.SYS

• Microsoft Windows 2000 Advanced Server
• Microsoft Windows 2000 Datacenter Server
• Microsoft Windows 2000 Server

SYMPTOMS

When you restart a computer running Windows 2000 server, you may receive the following error message:

***STOP: 0x000000CE (0xF6085AC3, 0x00000000, 0xF6085AC3,0x00000000)
DRIVER_UNLOADED_WITHOUT_CANCELLING_PENDING_OPERATION
This Driver May be at Fault: NWRDR.SYS

CAUSE

This issue can occur if you disable the Gateway Service for NetWare and Client Services for NetWare services.

RESOLUTION

To resolve this issue, enable the Gateway Services for NetWare and the Client Services for NetWare services or uninstall the Directory Migration tool. To do this, use the appropriate method:

Enable Gateway Services for Netware and Client Services for NetWare

1. Restart your computer, when you see the Windows NT Startup menu press the F8 key.



2. From the Startup menu, use the ARROW keys to choose Safe Mode With Networking, and then press ENTER.



3. On the Logon Information dialog box, type your user name and password, and then click OK.



4. On the Windows Desktop, right-click My Network Places, and then click Properties.



5. Right-click Local Area Connection, and then click Properties.



6. Click to select the Gateway Service For NetWare, Client Service For NetWare, and NWLink IPX/SPX/NetBIOS Compatible Protocol check boxes, and then click OK.



7. Shut down and restart your computer.

Remove the Directory Migration Tool

1. Restart your computer, when you see the Windows NT Startup menu press the F8 key.



2. From the Startup menu, use the ARROW keys to choose Safe Mode With Networking, and then press ENTER.



3. On the Logon Information dialog box, type your user name and password, and then click OK.



4. Click Start, point to Settings, and then click Control Panel.



5. Double-click Add/Remove Programs, and then click Add/Remove Windows Components.



6. In the Windows Components Wizard, click Next.



7. Click Management and Monitoring Tools, and then click Details.



8. Click to clear the Directory Service Migration Tool check box, and then click OK.



9. Click Next, and then click Finish.



10. Shut down and restart your computer.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Windows 2000.

MORE INFORMATION

For additional information about the Directory Services Migration tool, please see the following articles in the Microsoft Knowledge Base:

Qxxxxxx

Q222529 Cannot Uninstall GSNW While Dsmigrate Is Installed

Q221819 Description of Windows 2000 Directory Services Migration Tool

Q233382 Gateway Services for Netware is Disabled when you disable NWLINK IPX/SPX Compatible Transport Protocol

Additional query words:

Keywords : kbenv kberrmsg kbnetwork kbtool ntstop
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb