Cannot Print After Upgrading from Windows NT 4.0 to Windows 2000

• Microsoft Windows 2000 Advanced Server
• Microsoft Windows 2000 Datacenter Server
• Microsoft Windows 2000 Professional
• Microsoft Windows 2000 Server

SYMPTOMS

After you upgrade from Microsoft Windows NT 4.0 to Windows 2000, you may not be able to print.

During the upgrade process, you may receive notification that the following files will not be upgraded:

Rasdd.dll
Rasddui.dll

CAUSE

Windows 2000 examines file dates to determine if files can be replaced by upgraded versions included with Windows 2000. In some cases (primarily when the Rasdd.dll and Rasddui.dll files have been replaced during the installation of third-party printer drivers) Windows 2000 does not upgrade the files.

RESOLUTION

To prevent this problem from occurring, install Windows NT 4.0 Service Pack 5 (SP5) before you upgrade to Windows 2000.

To resolve the issue after you upgrade, replace the Rasdd.dll and Rasddui.dll files on the hard disk with the versions from the Windows 2000 CD-ROM. To resolve this problem, obtain the latest service pack for Windows NT 4.0. For additional information, please see the following article in the Microsoft Knowledge Base:

Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack

STATUS

Microsoft has confirmed this to be a problem in Windows NT 4.0. This problem was first corrected in Windows NT version 4.0 Service Pack 5.

Additional query words: win2000hotperf

Keywords : kbprint nt4sp5fix
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb