Unable to Log On after Renaming a User Object

• Microsoft Windows 2000 Advanced Server
• Microsoft Windows 2000 Datacenter Server
• Microsoft Windows 2000 Server

SYMPTOMS

After you rename a User Object in Active Directory Users and Computers and try to log on with the new user name, you receive the following error message:

The system could not log you on. Make sure your User name and domain are correct then type your password again. Letters in passwords must be typed using the correct case. Make sure that Caps Lock is not accidentally on.

CAUSE

This issue can occur when only the name of the user is changed but not the down level login name (such as JohnDoe or DomainName\JohnDoe), or the User Principle Name (UPN) (such as JohnDoe@DomainName.com).

RESOLUTION

To resolve this issue so you can log on using the new user name, either the "Downlevel Logon Name", the "UPN", or both need must also be changed.

Additional query words:

Keywords : kbnetwork kbtool kbui
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb