Windows 2000 May Stop Responding When You Attempt to Run Adaptec's Easy CD Creator

ID: Q237468

The information in this article applies to:
  • Microsoft Windows 2000 Professional
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Server

SYMPTOMS

Windows 2000 may stop responding (hang) at the splash screen or may not start properly or exhibit a STOP error message when you attempt to run Adaptec's Easy CD Creator versions 3.5b or DirectCD 3.0 and earlier.


CAUSE

This behavior occurs because Easy CD Creator (versions 3.5b or earlier), and Aspi32.sys (versions 4.01 and earlier) and its Cdr4vsd.sys driver that is loaded during boot, are not compatible with Windows 2000.


RESOLUTION

To resolve this issue, boot into the Recovery Console and log on to the Windows 2000-based computer that is exhibiting the problem using the following steps:

  1. Start your computer with the Windows 2000 Setup disks, or with the Windows 2000 CD-ROM if your computer supports starting from CD-ROM.


  2. At the Welcome to Setup screen, press R to repair, and then press C to start the Recovery Console.


    3. NOTE: For additional information about using the Recovery Console, click the article number below to view the article in the Microsoft Knowledge Base:
    Q229716 Description of the Windows 2000 Recovery Console
  3. After you log on to your computer, from the the %SystemRoot%\System32 folder at the command console, type disable cdr4vsd, and then restart into Windows 2000.


  4. After you start Windows 2000, move past the error message on Aspi32.sys, and uninstall Easy CD Creator and DirectCD.


  5. Obtain and install an update from the following Adaptec Web site:


    6. Windows 2000 Easy CD Creator update site
    The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.


MORE INFORMATION

Adaptec has an updated Cdr4vsd.sys driver and a beta software update for Easy CD Creator version 3.5c. There is also additional information about running Easy CD Creator on Windows 2000 at the aforementioned Adaptec Web site. DirectCD is not currently supported in Windows 2000. Installing DirectCD may cause the computer to hang.

NOTE: Adaptec DirectCD version 3.00 and earlier are not compatible with Windows 2000. Check the following Web site for current versions of Easy CD Creator and DirectCD that are compatible with Windows 2000:

http://webcheckup.adaptec.com/ecdc-win2k/
The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words:

Keywords : kb3rdparty
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb


Last Reviewed: February 2, 2000
© 2000 Microsoft Corporation. All rights reserved. Terms of Use.