"STOP 0x9f" in Symevent.sys When Shutting Down or Restarting Computer

ID: Q239415

The information in this article applies to:

Microsoft Windows 2000 Advanced Server
Microsoft Windows 2000 Datacenter Server
Microsoft Windows 2000 Professional
Microsoft Windows 2000 Server

SYMPTOMS

After you install Norton CrashGuard 4.0 or 4.01 for Microsoft Windows 95/Microsoft Windows 98/Microsoft Windows NT in Windows 2000, the following error message may be displayed when you shut down or restart your computer.

STOP 0x0000009f Driver_Power_State_Failure

CAUSE

This behavior is caused by the Symevent.sys file from Norton CrashGuard. This can also occur after using the Live Update feature of Norton CrashGuard to upgrade to version 4.01.

RESOLUTION

To prevent this behavior from occurring, obtain the updated version of the Sevinst.exe file (version 10.2.13.4, dated 04/29/1999, or later) from Symantec.

The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words:

Keywords : kb3rdparty kberrmsg ntstop
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb