Blank Terminal Services Session After Typing Screen Saver Password

• Microsoft Windows 2000 Datacenter Server
• Microsoft Windows 2000 Advanced Server
• Microsoft Windows 2000 Server
• Microsoft Windows 2000 Professional

SYMPTOMS

Password-protected screen savers in Terminal Services sessions can cause the session to be lost. When the screen saver is activated, you may have to log back on to continue working in the session.

CAUSE

The problem occurs if the Terminal Services session is minimized when the screen saver is activated. After you type the password to continue working with the session, the client receives a blank screen. The processes are still running on the Terminal Server, but the session is not accessible. The session must be reset and a new session started. This behavior occurs only if the password-protected screen saver is activated while the Terminal Services client session is minimized.

RESOLUTION

As a workaround, avoid minimizing the Terminal Services client session if a screen saver with password protection is used.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

MORE INFORMATION

When this problem occurs, the only option is to disconnect the session. If you attempt to reconnect to the Terminal Server before the disconnected session times out, you are returned to the blank Terminal Services session screen. The administrator can also terminate the client session using Terminal Services Manager.

Additional query words:

Keywords : kbenv kbtool
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb