Error Message: Event ID: 2028 "The Service was Unable to Add the Counter \\Server_Name\Counter_Name"

• Microsoft Windows 2000 Advanced Server
• Microsoft Windows 2000 Professional
• Microsoft Windows 2000 Server

SYMPTOMS

When you attempt to start a log with remote counters in System Monitor, the log may not be started. The lack of success starting the log may generate the following two events in the Event Viewer Application log:

Event ID: 2028 The service was unable to add the counter \\Server_Name\Counter_Name
to the LogName log or alert. The service will continue, but data for that counter wil not be collected.

Event ID: 2029 The service was unable to add any counters to the LogName log or alert. The log or alert will not be started.

CAUSE

By default, the Performance Logs and Alerts service is started under the local computer's "system" account. Normally, the "system" account only has permission to access services and resources on the local computer, not logs on network computers.

RESOLUTION

To start the Performance Logs and Alerts service under a different account:

1. Right-click My Computer, and then click Manage.



2. Open Services and Applications.



3. Click Services.



4. Right-click Performance Logs and Alerts, then click Properties.



5. Click the Log On tab, and then click This account.



6. Type a user account, and then type a password with sufficient credentials to gain access to the remote computer.

STATUS

This behavior is considered to be by design. As a result of the stronger security implemented in Windows 2000, the remote computer only allows a network connection for user accounts with sufficient permissions. The credentials of the System account do not have sufficient permissions. In order to monitor remote computers with System Monitor, sufficient permissions are required.

Additional query words: Performance; Counters; Extensible Counters

Keywords : kbenv kbtool kbui
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb