Cannot Grant User Account Access Because the User Does Not Exist

ID: Q242529

The information in this article applies to:
  • Microsoft Windows 2000 Professional
The User Username could not be granted "Standard user" access because Username does not Exist

SYMPTOMS

When you try to create a user account using the Users and Passwords tool in Control Panel, you may receive the following error message

The User Username could not be granted "Standard user" access because Username does not Exist.
where Username is the name of the user account you are trying to create.

If you cancel and recreate the account or go back, and then go forward again, you receive the following error message:
The user Username could not be added because this user already exists.


CAUSE

This issue can occur if the computer name is the same as the user name and your computer is a member of a workgroup.


RESOLUTION

To resolve this issue, you can change the computer name or use a different user account name.

Change the Computer Name

To change the computer name, follow these steps:
  1. On the desktop, right-click My Computer, and then click Properties.


  2. Click Network Identification, and then click Properties.


  3. Type the new name you want, and then click OK.


  4. Restart the computer.


Change User Account Name

To use a different user account name, follow these steps:
  1. Click Start, point to Settings, and then click Control Panel.


  2. Double-click Users and Passwords


  3. On the Advanced tab, click Advanced.


  4. Open the Users folder, and then locate the user account that is using the same name as the computer.


  5. Right-click the user account, and then click Delete.



STATUS

Microsoft has confirmed this to be a problem in Microsoft Windows 2000.


MORE INFORMATION

When you receive the error message in the Symptoms section of this article, the user account is created, but it is not a member of any group. The user account name is not displayed in the Users and Passwords tool, and cannot be added to any groups.

If you try to add the user account to a group on the Advanced tab of the Users and Passwords tool, none of your changes may be saved or you may receive the following error message:

One or more errors occurred while recording group membership changes for the user Username.
When you click OK, you receive the following error message:
The following error occurred while attempting to save properties for the user Username. The specified name is already a member of the local group.

Additional query words:

Keywords : kberrmsg kbtool ntsecurity
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb


Last Reviewed: December 29, 1999
© 2000 Microsoft Corporation. All rights reserved. Terms of Use.