NetMeeting Does Not Work after Windows 2000 Upgrade

• Microsoft Windows 2000 Professional

SYMPTOMS

When you try to start Microsoft NetMeeting after you upgrade to Windows 2000, you may experience one or more of the following symptoms:

• The program may disappear.



• NetMeeting may generate an error message referring to Conf.exe.



• You may not receive any error messages, but NetMeeting may not work correctly.

CAUSE

This problem can occur because Windows 2000 installs NetMeeting version 3.01 to the "Program Files\Netmeeting" folder, but it leaves the shortcuts pointing to the "Program Files\Netmeetingnt" folder and the prior version of NetMeeting (which may not run on Windows 2000).

RESOLUTION

To work around this problem, update the NetMeeting shortcuts to run from the "Program Files\Netmeeting" folder. Note that you can also delete the prior installation of NetMeeting in the the "Program Files\Netmeetingnt" folder.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words:

Keywords : kberrmsg kbtool kbui
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb