"Autorun" Installation Program Does Not Detect Removed Media

ID: Q243443

The information in this article applies to:

Microsoft Windows 2000 Advanced Server
Microsoft Windows 2000 Datacenter Server
Microsoft Windows 2000 Professional
Microsoft Windows 2000 Server

SYMPTOMS

If you insert the Windows 2000 CD-ROM, remove it, and then click Install Windows 2000 in the dialog box that appeared automatically when you inserted the Windows 2000 CD-ROM, nothing happens and you receive no error message.

RESOLUTION

To work around this behavior, insert the Windows 2000 CD-ROM in the CD-ROM or DVD-ROM drive again.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

MORE INFORMATION

If you insert the Windows 2000 CD-ROM, remove it, and then click Browse This CD in the dialog box that appeared automatically when you inserted the Windows 2000 CD-ROM, you receive the following error message:

Drive:\ is not accessible. The device is not ready.

Additional query words:

Keywords : kberrmsg kbsetup
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb