Problems Using Microsoft Windows NT 4.0 Lexmark Printers Drivers in Windows 2000

ID: Q244869

The information in this article applies to:

Microsoft Windows 2000 Advanced Server
Microsoft Windows 2000 Datacenter Server
Microsoft Windows 2000 Professional
Microsoft Windows 2000 Server

SYMPTOMS

When you use the Microsoft printer drivers included in Microsoft Windows NT 4.0 Service Pack 4 or later for any of the Lexmark printer models listed later in this article on a Windows 2000-based computer, the following issues may occur:

When you attempt to add Lexmark printer drivers from a Windows NT 4.0 Service Pack 4 or later CD-ROM to be used with Point and Print in a new installation of Windows 2000, you may receive the following error message:

No drivers were found that match the printer

When you upgrade your Microsoft Windows NT 4.0-based computer with Service Pack 4 or later to Windows 2000, the Windows NT 4.0 universal PCL (RASDD) drivers are not upgraded to the Windows 2000 universal printer (UNIDRV) drivers. Also, if this computer is a print server, Windows NT 4.0-based and Windows 2000-based computers that connect to this print server use the legacy RASDD drivers instead of the UNIDRV drivers.

CAUSE

These issues occur because the printer model names in the .inf files included in Windows NT 4.0 Service Pack 4 or later and Windows 2000 do not match.

RESOLUTION

To work around these issues, use the Fixprnsv.exe tool to install the appropriate printer drivers. This tool is located in the Printers\Fixprnsv folder on the Windows 2000 Server CD-ROM.

NOTE: This tool is not included on the Windows 2000 Professional CD-ROM.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

MORE INFORMATION

These issues occur with the following Lexmark printer models:

Lexmark Optra E+
Lexmark Optra S 1250
Lexmark Optra S 1255
Lexmark Optra S 1620
Lexmark Optra S 1625
Lexmark Optra S 1650
Lexmark Optra S 1855
Lexmark Optra S 2420
Lexmark Optra S 2450
Lexmark Optra S 2455
Lexmark Optra SC 1275

Additional query words:

Keywords : kberrmsg kbprint
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb