Installing the HP 3100 Printer Software May Not Succeed

ID: Q245752

The information in this article applies to:

Microsoft Windows 2000 Advanced Server
Microsoft Windows 2000 Datacenter Server
Microsoft Windows 2000 Professional
Microsoft Windows 2000 Server

SYMPTOMS

When you are installing the Hewlett-Packard (HP) 3100-series printer software on a computer that is running the Epson Stylus Print Monitor software, the spooler may exit or cause an "Access violation" error message during the "Updating the system" portion of the HP Setup program, resulting in an unsuccessful installation of the driver.

CAUSE

The HP Setup routine calls the ExitProcess function against the spooler. The resulting shutdown of the spooler causes the Epson Stylus Print Monitor software to stop working and invoke the Dr. Watson tool.

RESOLUTION

To resolve this issue, contact the software manufacturers to obtain the latest updates to their software, or visit their Web sites:

Hewlett-Packard: http://www.hp.com

Epson: http://www.epson.com

The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words:

Keywords : kb3rdparty kbsetup
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb