No Double-Sided Printing on HP 5/5m PostScript Printer Even with Duplexing Set to Installed

• Microsoft Windows 2000 Advanced Server
• Microsoft Windows 2000 Datacenter Server
• Microsoft Windows 2000 Professional
• Microsoft Windows 2000 Server

SYMPTOMS

After you install the Microsoft printer driver for the Hewlett-Packard (HP) LaserJet 5/5m PostScript printer on a Windows 2000-based computer, the General tab in the printer's properties may show that the Double-Sided setting is set to No, even though the Duplex Unit setting on the Device Settings tab is set to Installed.

CAUSE

This behavior can occur if the printer contains less than 12 megabytes (MB) of total memory. The LaserJet 5/5m printer requires at least 12 MB of total memory before you can print double-sided pages in PostScript mode.

RESOLUTION

Upgrade the printer to 12 MB of memory or more, and then set the Total Memory box on the Device Settings tab in the printer's properties to 12 MB or more.

Additional query words:

Keywords : kbenv kbprint
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb