No Mouse or Keyboard Response at Logon Prompt After Installing IomegaWare

ID: Q246043

The information in this article applies to:
  • Microsoft Windows 2000 Professional

SYMPTOMS

When you start Windows 2000, the mouse and keyboard may not respond when you are prompted to log on.


CAUSE

This behavior can occur when you restart your computer after installing the IomegaWare 2.0 Preview software by Iomega Corporation.


RESOLUTION

To resolve this issue:

  1. Restart Windows 2000 in Recovery Console mode.


    2. For additional information about Recovery Console, click the article number below to view the article in the Microsoft Knowledge Base:
    Q229716 Description of the Windows 2000 Recovery Console
  2. In Recovery Console, type the following line to disable the Imgatapi service:


    3. disable imgatapi
  3. Type the following line to enable the Atapi service:


    4. enable atapi SERVICE_BOOT_START
  4. Restart your computer.


NOTE: If you disable the Imgatapi service but do not enable the Atapi service, you receive a "Stop 0x0000007B INACCESSIBLE_BOOT_DEVICE" error message.


STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.


MORE INFORMATION

When you install the IomegaWare 2.0 Preview software, the Atapi service is disabled and the Iomega Imgatapi service takes its place.

Additional query words:

Keywords : kb3rdparty
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb


Last Reviewed: December 29, 1999
© 2000 Microsoft Corporation. All rights reserved. Terms of Use.