Uninstalling HP Precision Scan Pro Software Disables Scanner

• Microsoft Windows 2000 Professional

SYMPTOMS

When you install the Hewlett-Packard (HP) Precision Scan Pro software on a computer running Microsoft Windows 2000 Professional, and you plug in an HP scanner and then remove the HP Precision Scan Pro software, the scanner does not work.

CAUSE

After you install the HP Precision Scan Pro software and plug in an HP scanner, the HP data source files are renamed to *.dsx. When you remove the HP Precision Scan Pro software, the system does not convert the data source files back to their original Windows 2000 format.

RESOLUTION

To work around this problem, manually rename the data source.

The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Windows 2000 Professional.

Additional query words: hewlett packard hardware

Keywords : hardware
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbbug