Switching Ports on a LaserJet 3100 May Cause Memory Usage to Exceed 98 Percent

ID: Q247569

The information in this article applies to:

Microsoft Windows 2000 Advanced Server
Microsoft Windows 2000 Datacenter Server
Microsoft Windows 2000 Professional
Microsoft Windows 2000 Server

SYMPTOMS

If a Hewlett-Packard (HP) LaserJet 3100 All-in-One printer is connected to a Windows 2000-based computer and you switch the port to point to a port that is not populated with a device, memory usage on the computer may begin to rise, eventually consuming all the available memory.

RESOLUTION

This driver is supplied by Hewlett-Packard, the manufacturer of the printer. To resolve this issue, contact Hewlett-Packard to obtain an updated driver that resolves this issue, or visit the Hewlett-Packard Web site:

http://www.hp.com

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The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words:

Keywords : kbenv kbprint
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb