Brother MFC 7100 Series Printer Fails in Windows 2000

ID: Q247600

The information in this article applies to:

Microsoft Windows 2000 Professional

SYMPTOMS

When you use a Brother MFC 7100 series printer with your Microsoft Windows NT 4.0-based computer, the printer does not work after you upgrade the computer to Microsoft Windows 2000 Professional. Also, you receive the following error message:

BrmfRSMG Failure
The SERIAL.SYS or PARALLEL.SYS file is not the correct version.
Please uninstall and reinstall the MFL Pro.

An attempt to remove the printer does not succeed.

Also, when you attempt to install the drivers for this printer on an existing Windows 2000 Professional-based computer, you receive the following error messages and the installation process stops:

File replacement was attempted on the protected system file SERIAL.SYS. This file needs to be restored to the original version to maintain system stability. Click OK to continue.

File replacement was attempted on the protected system file SERIAL.SYS. This file needs to be restored to the original version to maintain system stability. Click OK to continue.

When you click OK after each message, the Setup program stops responding (hangs) and you must use Task Manager to quit the Setup process.

RESOLUTION

To resolve this issue, contact Brother Industries, Ltd. to find out whether an updated driver is available.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Windows 2000 Professional.

MORE INFORMATION

For information about how to contact Brother Industries, Ltd., click the appropriate article number below to view the article in the Microsoft Knowledge Base:

Q65416 Hardware and Software Third-Party Vendor Contact List, A-K

Q60781 Hardware and Software Third-Party Vendor Contact List, L-P

Q60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: device setup install

Keywords :
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbbug