Dr. Watson Error Message When Indexing Help

ID: Q247675

The information in this article applies to:

Microsoft Windows 2000 Advanced Server
Microsoft Windows 2000 Datacenter Server
Microsoft Windows 2000 Professional
Microsoft Windows 2000 Server

SYMPTOMS

When you click the Index tab for the first time in Windows 2000 Help, you may receive a Dr. Watson error message and the Help window may close.

CAUSE

This behavior can occur if the partition in which Windows 2000 is installed has less than 2 megabytes (MB) of free space.

RESOLUTION

To resolve this issue, delete the Windows.chw file from the %SystemRoot%\Help folder. Do not click the Index tab again until you have created more free space in the partition in which Windows 2000 is installed.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words:

Keywords : kberrmsg kbtool
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb