Error Message: The Operating System Image You Selected Does Not Contain the Necessary Drivers...

ID: Q247983

The information in this article applies to:

Microsoft Windows 2000 Advanced Server
Microsoft Windows 2000 Datacenter Server
Microsoft Windows 2000 Server

SYMPTOMS

When you attempt to install Windows 2000 from a Pre-boot Execution Environment (PXE) client and you select an image created by Riprep that contains the proper network adapter driver, Setup starts but you may receive the following error message:

The operating system image you selected does not contain the necessary drivers for your network adapter. Try selecting a different operating system image. If the problem persists, contact your system administrator.

Setup cannot continue. Press any key to exit.

CAUSE

This behavior can occur because the version of the PXE boot read-only memory (ROM) is bad. During Setup, a Net Card Query (NCQ) packet is sent from Setupldr (the operating system loader for text-mode Setup) to the Boot Information Negotiation Layer (BINL) service. This packet includes information about the installed network adapter. The BINL service uses this information to determine which NDIS driver needs to be loaded. Some PXE boot ROMs do not pass valid or complete information, which causes Setup to determine that the system contains an unsupported network adapter.

RESOLUTION

To resolve this issue, upgrade your system BIOS and/or the network adapter PXE boot ROM code. To see if your computer contains newer updates, refer to the following Web site:

http://www.hardware-update.com

The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

MORE INFORMATION

For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

Q246184 How to Add Third-Party OEM Network Adapters to RIS Installations

Additional query words: RIS riprep.exe nic interface card

Keywords : kbenv kberrmsg kburl
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb