Terminal Services Clients Cannot Connect After Upgrade to Final Release Version of Windows 2000

ID: Q248409

The information in this article applies to:
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Server

SYMPTOMS

After you upgrade over an existing installation of a pre-release version of Windows 2000 to the final release version of Windows 2000, Terminal Services clients are unable to connect.


CAUSE

This issue occurs because the Terminal Services licenses for the pre-release versions of Windows 2000 are not compatible with the Terminal Services licenses for the final release version of Windows 2000.


RESOLUTION

To resolve this issue:

  1. Ensure that Terminal Services are installed on any server being configured as a terminal server.


  2. Ensure that Terminal Services Licensing is installed on any server being configured as a license server.


  3. Discard any pre-release Terminal Services license codes.


  4. Obtain and install all required retail version client licenses (Terminal Services Client Access licenses and Terminal Services Internet Connector licenses).


  5. Ensure License Service servers and Terminal Services servers are using the final release version of Windows 2000.


NOTE: If you need to maintain a pre-release version of Windows 2000 Terminal Services, you should create a separate environment using the appropriate versions of Terminal Services and License Server services.


STATUS

This behavior is by design.


MORE INFORMATION

Points to Remember

  • License codes obtained by using beta kits or from Microsoft Release Candidate (RC) license code Web site for testing are not valid with the retail version.


  • Retail version terminal servers will not recognize licenses deployed during RC testing. If retail version client licenses are not obtained and installed, a denial-of-service may result.


  • The 90-day temporary license issued by a License server is still available with the retail version.


  • A final release version terminal server will be unable to communicate with a pre-release version License server, and vice versa. Additionally, final release version License servers will not communicate with pre-release version License servers.


  • Retail version terminal servers will operate for 90 days without locating a license server. After 90 days, the terminal server will not permit unlicensed devices to begin a terminal session.


  • In a Windows 2000 domain, a license server must also be a domain controller.


  • In a non-Windows 2000 domain, a license server can be any member Windows 2000 server.


  • A single server can be configured as both a license server and a terminal server. Refer to the Deployment Planning Guide for architecture considerations.


  • When a pre-release version license server is upgraded to retail version license server, the pre-release version licensing database will be deleted and replaced with a "clean" licensing database. All information about pre-release license deployment will be lost.


  • The 90-day grace period is reset during the upgrade to the retail version of Windows 2000.


  • 90-day temporary retail version client licenses are available.


For more information about Terminal Services Licensing in Windows 2000, please see your on-line documentation, the Deployment Planning Guide, and the following Microsoft Windows 2000 Web site:
http://www.microsoft.com/windows/server/Technical/terminal
For additional information about Windows 2000 Terminal Services and Licensing issues, click the article numbers below to view the articles in the Microsoft Knowledge Base:
Q237801 Windows 2000 Terminal Services Uses Enforced Licensing
Q237792 Terminal Services Client Disconnected Immediately

Additional query words:

Keywords : kbnetwork kbtool
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb


Last Reviewed: January 18, 2000
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