Cannot Install Corel Service Packs on Windows 2000

ID: Q249099

The information in this article applies to:

Microsoft Windows 2000 Advanced Server
Microsoft Windows 2000 Datacenter Server
Microsoft Windows 2000 Professional
Microsoft Windows 2000 Server

SYMPTOMS

When you attempt to install CorelDRAW 9 Graphics Suite Service Pack 1 or Corel PHOTO-PAINT 9 Service Pack 1 on a computer running Windows 2000, you may receive the following error message:

This Service Pack is intended for the English release of CorelDRAW 9 Suite and Corel PHOTO-PAINT 9 Stand Alone Build 337.

NOTE: You receive this error message even though you have the correct version of the software installed on the computer.

CAUSE

This error message can occur because Windows 2000 offsets the file dates on the CD-ROMs for the current time zone and Corel uses the file dates ti verify the criteria for installing these service packs.

RESOLUTION

To resolve this issue, use one of the following methods:

Before you installing the Corel service packs, change the current Time Zone to GMT +8:00 by using the Date/Time tool in Control Panel.
Uninstall the program, and then install the program again from a Microsoft Windows NT 4.0, Microsoft Windows 95, or Microsoft Windows 98 network share.

NOTE: When you uninstall the program, you remove the program settings.
Contact Corel for the latest service pack available and customer support.

MORE INFORMATION

For additional information about how Windows 2000 handles dates on files originating from CD-ROM, click the article number below to view the article in the Microsoft Knowledge Base:

Q242059 Windows Adjusts Time of Files on CD-ROMs for Local Time Zones

The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: 9.397 337

Keywords : kb3rdparty kbenv kberrmsg kbtool
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb