Windows 2000 Setup Seems to Hang on Compaq Servers

ID: Q249686

The information in this article applies to:

Microsoft Windows 2000 Server
Microsoft Windows 2000 Advanced Server
Microsoft Windows 2000 Professional

SYMPTOMS

When you are installing Windows 2000 on a Compaq server, Setup may seem to stop responding (hang) during the GUI-mode portion of the installation because the keyboard and mouse stop responding.

CAUSE

This behavior occurs on Compaq servers that contain a Compaq System Configuration utility version earlier than 2.48. Although versions earlier than 2.48 may include an operating system selection to install Windows 2000, it is not compatible. Newer versions of the System Configuration utility enable the hardware functionality needed for Windows 2000 to operate correctly.

RESOLUTION

Refer to Compaq's 1187-1099a-wwen white paper on preparing servers for Windows 2000, and ensure that the operating system is configured as Windows 2000. To view the white paper, visit the following Compaq Web site:

http://www.compaq.com/support/techpubs/whitepapers/1187-1099a-wwen.html

The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

Changing your operating system selection to Windows 2000 in the System Configuration utility enables the following settings:

APIC Mode = Full Table

Hot Plug Reservation Mode = Extensive (for SMART-2 Array controllers) or = Normal (for all types of PCI controllers)

MORE INFORMATION

For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

Q242168 Problems Managing EISA Partition on Dynamic Disks

Additional Compaq Links

The Compaq System Configuration utility is available from the following Compaq Web site:

http://www.compaq.com/support/files/server/softpaqs/Rompaq/SYSCONFIG.html

Compaq's main Windows 2000 informational Web site is available at:

http://www.compaq.com/partners/microsoft/windows2000/index.html

The Compaq Web site that contains all of the software updates needed before uninstalling or upgrading to Windows 2000 is located at:

http://www.compaq.com/partners/microsoft/windows2000/support/servers.html

Additional query words:

Keywords : kbenv kbhw kbsetup w2000setup
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb