Mouse May Not Work on Hewlett-Packard Pavilion 6530 Computer in Windows 2000

ID: Q250930

The information in this article applies to:
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Datacenter Server
  • Microsoft Windows 2000 Professional
  • Microsoft Windows 2000 Server

SYMPTOMS

When you start Windows 2000 on a Hewlett-Packard (HP) Pavilion 6530 computer, the mouse pointer may not work.


CAUSE

This behavior can occur if the BIOS setting for the PS/2 mouse on the HP Pavilion 6530 computer is set to Auto-Detect (the default setting). If you suspend and then resume the computer, the mouse works again.


RESOLUTION

To work around this issue, set the PS/2 BIOS setting to Enable instead of Auto-Detect.


MORE INFORMATION

This problem may also apply to other laptops experiencing these symptoms (or similar symptoms). For other laptops with similar BIOS settings, you can change the BIOS setting from Auto-Detect to Enable (or a similar setting) to attempt to work around the problem. Consult the manufacturer's documentation for more information regarding PS/2 BIOS settings for your computer.

For information about how to contact your hardware vendor, click the appropriate article number below to view the article in the Microsoft Knowledge Base:

Q65416 Hardware and Software Third-Party Vendor Contact List, A-K

Q60781 Hardware and Software Third-Party Vendor Contact List, L-P

Q60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: frozen freeze froze freezes

Keywords : kb3rdparty
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb


Last Reviewed: January 31, 2000
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