Stop 0x00000050 When Printing to an HP 5 or 6 Printer with Hewlett-Packards Drivers

ID: Q191666

The information in this article applies to:

Microsoft Windows NT Server version 4.0, Terminal Server Edition

SYMPTOMS

Terminal Server responds with the following blue screen STOP error:

STOP 0x00000050 Page_Fault_in_Non-Paged_Area

when you print numerous print jobs to a Hewlett Packard LaserJet 5 P/MP, 6P/MP, or 2000C printer using a Hewlett Packard driver.

CAUSE

There are compatibility issues with the current printer driver and Terminal Server.

RESOLUTION

Hewlett-Packard is developing an updated driver. To work around the problem, you can:

Use the Windows Terminal Server-provided drivers for the Hewlett-Packard 4 series printers. There is no loss of ray management or resolution.

For the 6P/MP printer:

The following file is available for download from the Microsoft Download Center. Click the file name below to download the file:

Nt4_6p.exe
For more information about how to download files from the Microsoft Download Center, please visit the Download Center at the following Web address
http://www.microsoft.com/downloads/search.asp
and then click How to use the Microsoft Download Center.

For the 5P/MP, revert to using the driver that comes with Terminal Server, not the one from the installation diskette.

Contact Hewlett-Packard to download the latest updated drivers. To do so, click the following Hewlett-Packard FTP link or Web site:

ftp://ftp.hp.com/pub/printers/software/lj304en.exe

http://whp-web1.extweb.hp.com/cposupport/printers/support_doc/bpd06853.html

The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

Additional query words:

Keywords :
Version : winnt:4.0
Platform : winnt
Issue type : kbprb