Outlook 98 May Install Incorrectly on Windows NT Terminal Server

• Microsoft Windows NT Server version 4.0, Terminal Server Edition

SYMPTOMS

When Microsoft Outlook 98 is installed on Windows Terminal Server, the Actions menu is blank. Also, no menu appears when you right-click messages. If Office 97 is installed with Outlook 97, and then upgraded to Outlook 98, the Actions menu works as expected.

CAUSE

This problem occurs because Outlook 98 standalone setup ignores a registry entry. This is not a problem in the code.

RESOLUTION

Do the following to install Outlook 98 standalone:

1. Create a local administrator user named Installer.



2. Log on as Installer at the console.



3. Open a command prompt and type change user /install.



4. Install Outlook 98.



5. Open a command prompt and type change user /execute.



6. Allow the system to restart after the installation finishes.



7. Log on as Installer and start a command prompt.



8. Open a command prompt and type change user /install.



9. Run Outlook 98.



10. Exit Outlook 98.



11. Edit the Office97.cmd file in the %SystemRoot%\Application Compatibility Scripts\Install folder. Modify line 24 as follows:

    ..\ACRegL %Temp%\O97.Cmd O97INST
    "HKLM\Software\Microsoft\Office\8.0\Common\InstallRoot" "OfficeBin" "STRIPCHAR\1"




12. Run the new Office97.cmd script.



13. Log off.

STATUS

Microsoft has confirmed this to be a problem in Windows NT Server 4.0, Terminal Server Edition.

Additional query words: 4.00 wts tse ol98

Keywords : kbbug4.00
Version : winnt:4.0
Platform : winnt
Issue type : kbbug