Terminal Server Users Receive Event Log Error 1000 When Logging On

• Microsoft Windows NT Server version 4.0, Terminal Server Edition

SYMPTOMS

When a large number of users are simultaneously logging on to a Windows NT Terminal Server computer and a group policy is in use, some of the users may receive an error 1000 in the application event log. The source of the error will be Userenv and it contains text similar to the following:

RegLoadKey failed with error 5 for C:\windows\profiles\username\prf1.tmp

CAUSE

This error only occurs the first time the user logs on or if the user's policy file has been recently altered. It is caused when several users attempt to load their profile into the registry at the same time, and one or more of them fails to access the registry key because another user currently has it open.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows NT Server 4.0, Terminal Server Edition. For additional information, please see the following article in the Microsoft Knowledge Base:

Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack

STATUS

Microsoft has confirmed this to be a problem in Windows NT Server 4.0, Terminal Server Edition. This problem was first corrected in Windows NT Server 4.0, Terminal Server Edition Service Pack 4.

Additional query words: 4.00 wts tse

Keywords : kbbug4.00 kbfix4.00 TSESP4Fix
Version : winnt:4.0
Platform : winnt
Issue type : kbbug