Err Msg: STOP 0x00000050 Occurs with HP Color LaserJet 5/5M

ID: Q231571

The information in this article applies to:

Microsoft Windows NT Server versions 4.0, 4.0 SP4, Terminal Server Edition
Microsoft Windows NT Server versions 4.0, 4.0 SP3, 4.0 SP4
Microsoft Windows NT Workstation versions 4.0, 4.0 SP3, 4.0 SP4

SYMPTOMS

Computers running Windows NT with HP Color Laserjet 5/5m printer drivers installed may crash and display the following blue screen error message:

STOP 00000050 : a0cd0000 00000000 00000000 00000000
PAGE_FAULT_IN_NONPAGED_AREA

NOTE: Parameters may vary depending on the system configuration.

CAUSE

This problem is caused by the HP Color Laserjet printer driver's dynamic link library file, Hpc3.dll.

RESOLUTION

To resolve this problem, contact Hewlett Packard:

http://www.hp.com/support/

STATUS

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words:

Keywords :
Version : winnt:4.0,4.0 SP3,4.0 SP4
Platform : winnt
Issue type : kbprb