Access Violation in Explorer During Session Logon

ID: Q231711

The information in this article applies to:

Microsoft Windows NT Server version 4.0, Terminal Server Edition

SYMPTOMS

After you type your logon credentials, and then click OK, you may receive a memory reference or access violation error message or the computer may stop responding (hang).

CAUSE

This issue can occur if the permissions for the %SystemRoot%\Profiles profile is not set to the default value.

RESOLUTION

To resolve this issue, ensure the permissions of the %SystemRoot%\Profiles profile is set to the default value. The default value for %SystemRoot%\Profiles is in the following list:

Local Administrator Group = Full Control
Creator/Owner = Full Control
Everyone = Read
System = Full Control

If you have logged on before and are currently experiencing this issue, make sure the folder with your user name contained in the %SystemRoot%\Profiles folder has the following permissions:

%User%=Full Control; Local Administrators Group=Full Control; System=Full Control

Additional query words:

Keywords : kbenv ntsecurity
Version : winnt:4.0
Platform : winnt
Issue type : kbprb