User Prompted for Wrong Version of Windows NT CD When Installing Additional Components

ID: Q232338

The information in this article applies to:

Microsoft Windows NT Server version 4.0 SP4, Terminal Server Edition

SYMPTOMS

After you install Windows NT Server 4.0, Terminal Server Edition Service Pack 4 and then try to install DHCP, Remote Access Service, PPTP, and other components, the following Setup message may be displayed:

Please insert the disk labeled 'Windows NT Server CD-ROM' into D:

Instead, the following message should be displayed:

Please insert the disk labeled 'Windows NT Terminal Server CD-ROM' into D:

CAUSE

This problem occurs because the [Source Media Descriptions] section in the following inf files point to 1= "Windows NT Server CD-ROM", TAGFILE = cdrom_s.40

Oemnadma.inf

Oemnadtk.inf

Oemnadtm.inf

Oemnsvdh.inf

Oemnsvir.inf

Oemnsvra.inf

Oemnsvrp.inf

Oemnxpdl.inf

Oemnxppp.inf

Oemnxptc.inf

Oemnsvin.inf

The [Source Media Descriptions] should point to 1 = "Windows NT Terminal Server CD-ROM", TAGFILE = cdrom_ts.40

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows NT Server 4.0, Terminal Server Edition. For additional information, please see the following article in the Microsoft Knowledge Base:

Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack

WORKAROUND

To work around this problem, edit the necessary .inf files for the component you are trying to install. To do this:

Start any plain text editor, such as Notepad (Notepad.exe).

Open the files mentioned above, go to the [Source Media Descriptions} section, and change the following information:
1= "Windows NT Server CD-ROM", TAGFILE = cdrom_s.40

to

1 = "Windows NT Terminal Server CD-ROM", TAGFILE = cdrom_ts.40

Save, and then close the file.

The component can now be installed from the Windows NT Terminal Server CD-ROM.

STATUS

Microsoft has confirmed this to be a problem in Windows NT Server 4.0, Terminal Server Edition. This problem was first corrected in Windows NT Server 4.0, Terminal Server Edition, Service Pack 5.

MORE INFORMATION

If the 'Windows NT Server CD-ROM' is inserted instead of the 'Windows NT Terminal Server CD-ROM' the component may appear to be successfully installed but may not function properly or could break other components functionality.

The server is attempting to copy the appropriate files from the wrong source media.

Additional query words: terminalsrv, sp4

Keywords :
Version : winnt:4.0 SP4
Platform : winnt
Issue type : kbbug