STOP 0x0000001E in Win32k.sys on Terminal Server

ID: Q233482

The information in this article applies to:

Microsoft Windows NT Server versions 4.0, 4.0 SP4, Terminal Server Edition

SYMPTOMS

Your computer running Windows NT Server 4.0, Terminal Server Edition stops responding (hangs) and displays the following blue-screen error message:

STOP 0x0000001E (0xC0000005, 0xA3053247, 0x00000000, 0x00000000)

NOTE: The parameters in the STOP code may be different depending on your system configuration.

CAUSE

This problem occurs because there is a synchronization problem in the kernel mode Win32 subsystem (Win32k.sys). When attempting to realize a GDI palette, a lock protecting a list of device contexts is being released too early.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows NT Server 4.0, Terminal Server Edition. For additional information, please see the following article in the Microsoft Knowledge Base:

Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack

STATUS

This problem was first corrected in Windows NT Server 4.0, Terminal Server Edition, Service Pack 5.

Additional query words: gdi bugcheck wts tse

Keywords : kbbug4.00 kbfix4.00
Version : winnt:4.0,4.0 SP4
Platform : winnt
Issue type : kbbug