Access Violation in Win32k.sys Leading to STOP 0x0000001e

ID: Q234981

The information in this article applies to:

Microsoft Windows NT Server versions 4.0, 4.0 SP4, Terminal Server Edition

SYMPTOMS

A computer running Windows NT Server 4.0, Terminal Server Edition may crash and display the following blue screen error message:

STOP 0000001e : c0000005 a3053380 00000000 00000008
KMODE_EXCEPTION_NOT_HANDLED

NOTE: The parameters may vary depending on systems configurations.

CAUSE

This problem occurs because Win32k.sys references a null pointer to an object.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Windows NT Server 4.0, Terminal Server Edition service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

The English version of this fix should have the following file attributes or later:


   Date      Time     Size        File name    Platform
   ----------------------------------------------------
   5/26/99   06:03p   1,265,936   Win32k.sys   Intel
   5/26/99   06:07p   2,070,416   Win32k.sys   Alpha

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words:

Keywords :
Version : winnt:4.0,4.0 SP4
Platform : winnt
Issue type : kbprb