Error Message: "INF Install Failure" When Non-administrator Logs On After Installing Internet Explorer 5

ID: Q237813

The information in this article applies to:

Microsoft Windows NT Server version 4.0 SP4, Terminal Server Edition

SYMPTOMS

After you apply Windows NT 4.0 Service Pack 4 and then install Microsoft Internet Explorer 5 on a Terminal Server computer, a non-administrative user receives the following error message multiple times when logging on for the first time:

Advanced INF install

INF install failure. Reason: Access is denied.

After the user clicks OK in all of the pop-up messages, the personalized settings process continues, and the user's desktop is then displayed.

RESOLUTION

To resolve this problem, the administrator should set the Terminal server to Install mode by typing the following at a command prompt:

change user /install

Then run the Microsoft Internet Explorer 4.0 Application Compatibilty script. The Msie40.cmd file is located in %SystemRoot%\Application Compatibility Scripts\Install\ folder.

After the script is complete, return to Execute mode by typing the following at a command prompt:

change user /execute

STATUS

Microsoft has confirmed this to be a problem in Windows NT Server version 4.0, Terminal Server Edition.

Additional query words:

Keywords :
Version : winnt:4.0 SP4
Platform : winnt
Issue type : kbbug