STOP 0xC000021A in Winlogon.exe on a Terminal Server

• Microsoft Windows NT Server versions 4.0, 4.0 SP4, Terminal Server Edition

SYMPTOMS

You may receive a STOP 0xC000021a error message on a Terminal Server when you run the Pviewer.exe Resource Kit tool, or when you run any performance tool that attempts to gather "costly counters." Costly counters are a set of four data items that can be retrieved (for example, thread details or process image names that take extra processing to gather the data for).

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows NT Server 4.0, Terminal Server Edition. For additional information, please see the following article in the Microsoft Knowledge Base:

Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. This problem was first corrected in Windows NT 4.0 Server, Terminal Server Edition, Service Pack 5.

Additional query words:

Keywords : ntstop kbbug4.00 kbfix4.00
Version : winnt:4.0,4.0 SP4
Platform : winnt
Issue type : kbbug