Profile Quota Implementation May Cause Terminal Server Session to Hang

• Microsoft Windows NT Server versions 4.0, 4.0 SP4, Terminal Server Edition

SYMPTOMS

Implementing profile quotas may cause Terminal Server sessions to stop responding (hang). This behavior occurs when the terminal connection is set to run a program instead of running the default desktop.

In this case, when you quit the specified program, the Terminal Server session does not terminate. An administrator must kill the hung session on the server before the user can use his or her account again.

CAUSE

Profile quota implementation is not supported in the initial program environment. A fix has been generated to disable profile quotas if the connection is set to run a program instead of the default desktop.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Windows NT 4.0, Terminal Server Edition, that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

   Date      Time                 Size    File name     Platform
   -------------------------------------------------------------
   08/20/99  02:46p               225,040 Winlogon.exe  x86
   08/20/99  02:51p               330,000 Winlogon.exe  Alpha 

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words:

Keywords : kbbug4.00 kbfix4.00
Version : winnt:4.0,4.0 SP4
Platform : winnt
Issue type : kbbug