Cannot Install RAS After Applying Terminal Server Edition Service Pack 4

ID: Q241306

The information in this article applies to:
  • Microsoft Windows NT Server version 4.0 SP4, Terminal Server Edition

SYMPTOMS

After you apply Service Pack 4 (SP4) for Windows NT Server 4.0, Terminal Server Edition, you may receive the following error message when you attempt to install Remote Access Services (RAS):

Please insert the disk labeled:
'Windows NT Server CD-ROM' into CD-ROM drive
When you insert the CD-ROM and click OK, the error message is repeated and RAS is not installed.


RESOLUTION

To work around this problem:

  1. In Windows NT Explorer, create a new folder.


  2. Copy the contents of the I386 folder (or the Alpha folder for the Alpha platform) from the Microsoft Windows NT Server 4.0, Terminal Server Edition, CD-ROM to the new folder.


  3. Click Start, point to Settings, click Control Panel, double-click Network, click the Services tab, click Add, click Remote Access Service, and then click OK.


  4. When you are prompted "Setup needs to copy some Windows NT files," click the folder you created in step 1, and then click OK.



STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words:

Keywords : kberrmsg ntras
Version : winnt:4.0 SP4
Platform : winnt
Issue type : kbprb


Last Reviewed: September 15, 1999
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