Compaq Array Configuration Tool May Not Work on Windows Terminal Server

• Microsoft Windows NT Server version 4.0, Terminal Server Edition

SYMPTOMS

When you are configuring devices on a Fibre Array controller with the Compaq Array Configuration utility, you may receive the following error message:

An internal communications error has occurred when attempting to lock the Compaq Fibre Array Controller in the Fibre Array YYYYYYYYYYYYYYYYYYY. You will not be able to configure this controller until the problem is corrected.

CAUSE

The Compaq Fibre Array system driver creates a symbolic name to be used by the configuration utility. Windows Terminal Server incorrectly truncates the symbolic name.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Windows Terminal Server service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

   Date      Time    Version      Size    File name     Platform
   -------------------------------------------------------------
   10/28/99  11:12p             974,464   Ntoskrnl.exe  i386
   10/28/99  11:12p             995,200   Ntkrnlmp.exe  i386
   10/28/99  11:19p           1,435,904   Ntoskrnl.exe  Alpha
   10/28/99  11:19p           1,465,152   Ntkrnlmp.exe  Alpha 

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words:

Keywords : kbbug4.00 kbfix4.00
Version : winnt:4.0
Platform : winnt
Issue type : kbbug